Solidigm™ storage tool (Intel® branded NAND SSDs) usage examples

Steps to view and retrieve the SMART attributes with the Solidigm™ Storage Tool (SST), upgrade firmware and dump log files.

Summary

This article is for customers of Solidigm™ (formerly Intel®)  Solid State Drive to quickly provide SMART logs, tool logs, and failure logs as well as to update drive firmware. The tool for this is the Solidigm™ Storage To. 

Solidigm™ Storage Tool: GUI 

  • Retrieve SMART attributes:

  1. Select SMART, (left panel). 

  1. Select the drive in the dropdown menu (upper right).

  2. SMART attributes displayed in main window. 

  3. Click Export and select file type. 

  •   Upgrade Firmware

  1. Launch the Solidigm™ Storage Tool. 

  1. Select Firmware Update 

  1. Locate the correct drive 

  1. Click Update. 

 

 

Note 

When the drive is using the latest version available, the Firmware Update button will be grayed out. The only option available will be Check for Updates, which redirects to the latest version of the application to download. 

 

Solidigm™ Storage Tool: CLI 

  • Retrieve SMART attributes:
  1. Open the operating system command line interface:

    • [Windows*] Open Command Prompt as Administrator

      • Click Windows Start

      • Type Command Prompt

      • Click on Run as administrator

    • [Linux*] Open Terminal with root privileges

      • Press CTRL + ALT + T

      • Type sudo su (Ensure the command line interface begins with # and not $; as this indicates user has root privileges)

  2. Run sst show -ssd to get reference of drive 

  3. Execute the correct command: 

    • SATA: sst show -smart -ssd <ref> 

    • PCIe/NVMe: sst show –nvmelog SmartHealthInfo –ssd <ref> 

 

To output as a file, add > /path/to/file.txt. Example: 

  • sst show –nvmelog SmartHealthInfo -ssd 0 > ~/Desktop/SMART.txt 

  •   Upgrade Firmware
  1. Open the operating system command line interface:

    • [Windows*] Open Command Prompt as Administrator

      • Click Windows Start

      • Type Command Prompt

      • Click on Run as administrator

    • [Linux*] Open Terminal with root privileges

      • Press CTRL + ALT + T

      • Type sudo su (Ensure the command line interface begins with # and not $; as this indicates user has root privileges)

  2. Run sst show -ssd to get reference of drive 

  3. Execute the correct command: 

    • sst load -ssd <ref> 

  1. Read the warning message. 

    • Type Y, press Enter to proceed. 

 

 

Note

To update firmware with the supported hardware RAID cards below, first use command: intelmas set -system EnableLSIAdapter=’true’

Supported RAID cards are:
  • MR SAS 9260-16i (RAID card chipset LSI-2108)
  • MR SAS 9270-8i (RAID card chipset LSI-2208)
  • MR SAS 9341-4i (RAID card chipset LSI-3008)
  • MR SAS 9341-8i (RAID card chipset LSI-3008)
  • MR SAS 9361-4i (RAID card chipset LSI-3108)

For unsupported configurations, customers may use MegaCli/StorCli etc.

  • For more severe issues such as SSD or tool not working as expected, customers need to dump out SSD Log files, and/or the tool & system logs, and provide them to support agents.

    sst.exe dump -nlog -ssd <ref> for nlog, locate the nlog binary file and contact support.

  • For tool log, do the following: 

            sst.exe set -system EnableLog=true; perform tool commands which maybe failing, and when done, locate the TDKI.log in tool folders. Then contact support and provide it to support agents.

Questions?
Contact Solidigm™ Customer Support.

Solidigm™ storage tool (Intel® branded NAND SSDs) usage examples